VENDOR / SELLER TERMS
1. Legal Nature of These Terms
These Terms govern a supplier’s or seller’s use of SIQ PETRA services and supplement any signed Supplier/Vendor Agreement or commercial annex between the parties. In the event of conflict, the signed document or the document more specifically addressing the relevant matter will prevail to the extent that it does not violate applicable law or mandatory customer rights.
2. Independent Status of the Supplier
The supplier is an independent business or person and is not an employee, partner, or general agent of SIQ PETRA merely because products are listed on the Platform. The supplier has no authority to bind SIQ PETRA to third parties unless expressly authorised in writing.
3. Registration and Documentation
The supplier warrants that its registration details, licences, bank account information, and all other documents supplied to SIQ PETRA are true, accurate, valid, and up to date. SIQ PETRA may reasonably request updated documents or re-verification at any time.
4. Legality and Licences
The supplier must not list a product unless it has the lawful right to manufacture, source, supply, and sell that product and has obtained all licences, approvals, registrations, certificates, or permits required for the product category.
5. Product Authenticity and Jordanian Origin
The supplier warrants that all products are authentic, non-counterfeit, and lawfully sourced. If a product is described as “Jordanian”, “Made in Jordan”, a “Jordanian craft”, or linked to a particular region, artisan, or origin story, the supplier warrants that the description is accurate and capable of substantiation.
SIQ PETRA may request certificates of origin, supply invoices, workshop photographs, licences, or other appropriate evidence before or after listing.
6. Product Safety and Quality
The supplier warrants that each product is fit for its advertised purpose, conforms to the advertised specifications, characteristics, quantity, and quality, and does not present an undisclosed risk during normal or reasonably foreseeable use.
7. Regulated Products
Where a product is food, cosmetic, therapeutic, health-related, or otherwise subject to approvals, labelling rules, safety requirements, or standards, the supplier is responsible for obtaining all necessary approvals from the Jordan Food and Drug Administration, the Jordan Standards and Metrology Organization, or any other competent authority and must provide evidence on request.
8. Product Information and Advertising
The supplier is responsible to SIQ PETRA for the accuracy of the product name, description, ingredients, materials, weight, size, country or region, source, expiry information, instructions, warnings, and marketing claims. Misleading, incomplete, or unsubstantiated information is prohibited.
9. Images and Content
The supplier warrants that it owns or is properly licensed to use the photographs, logos, texts, and designs it provides and grants SIQ PETRA a non-exclusive licence to use them for displaying, marketing, and selling the product for the duration of the relationship and within the agreed scope.
10. Inventory
The supplier must keep stock information current and immediately notify SIQ PETRA when a product becomes unavailable, is discontinued, or when production capacity changes in a way that may affect orders.
11. Pricing
The supplier must comply with agreed prices and supply terms and may not retroactively change the price of a confirmed order. Commission, discounts, campaigns, offers, and settlement rules are determined in the commercial agreement or approved supplier dashboard.
12. Order Fulfilment
The supplier must prepare orders within the agreed timeframe, in the correct quality and quantity, and in accordance with packaging and handover instructions issued by SIQ PETRA or the carrier.
13. Packaging
Packaging must be suitable for the nature of the product and the shipping method. The supplier is responsible for costs and losses directly caused by inadequate packaging where it is established that the packaging caused the damage.
14. Expiry Dates
The supplier must not provide expired products or products with an unreasonably short remaining shelf life in light of the product category, Platform policy, or regulatory requirements. Any storage, refrigeration, or handling requirements must be disclosed.
15. Product Recalls and Safety Warnings
The supplier must immediately notify SIQ PETRA upon becoming aware of a serious defect, recall, official warning, or material safety complaint. SIQ PETRA may suspend the product immediately as a precaution until verification is complete.
16. Returns and Complaints
The supplier must cooperate with investigations of complaints and returns and provide information, replacements, or refunds within the operating timeframes specified by SIQ PETRA.
17. Costs Caused by Defects or Supplier Error
Where a refund, reshipment, compensation, carrier charge, or investigation cost is directly caused by a defect, supplier error, inaccurate information, inadequate packaging, or another breach attributable to the supplier, SIQ PETRA may charge the supplier for that cost or deduct it from amounts otherwise payable to the supplier, subject to the agreement and applicable law.
18. Commission and Fees
Commission and any service, marketing, photography, payment, or logistics fees are determined in the signed agreement or approved commercial offer. This webpage alone does not establish a fixed commission percentage.
19. Financial Settlements
Supplier settlements are processed according to the agreed cycle and mechanism after accounting for completed orders, returns, refunds, discounts, fees, taxes, and lawful deductions.
20. Reserve and Withheld Amounts
Where there are objective indicators of unusual risk, such as a severe increase in returns, safety claims, chargebacks, or suspected fraud, SIQ PETRA may temporarily and reasonably retain part of the supplier’s amounts necessary to cover potential claims, provided the reason is documented and periodically reviewed.
Such retention must not become arbitrary or indefinite. Amounts no longer reasonably required must be released once the reason for the hold ends, subject to any outstanding legal claim.
21. Chargebacks
The supplier is responsible for amounts and costs related to a chargeback where it is established that the chargeback resulted from non-delivery, a defective or non-conforming product, or another breach within the supplier’s responsibility. Chargebacks resulting from an independent payment-processing failure will be allocated according to their cause and the relevant contracts.
22. Taxes and Invoices
Each party is responsible for its own tax obligations. The supplier must provide the information and documents necessary for invoicing, settlement, and proof of supply and must comply with applicable electronic invoicing requirements where legally required.
23. Customer Data
The supplier may use a customer’s name, phone number, email address, or delivery address obtained from SIQ PETRA only for order fulfilment and related after-sales service. Such data must not be used for independent marketing or disclosed to third parties without a lawful basis.
24. Confidentiality
The supplier must keep confidential customer data, non-public commercial information, special pricing, marketing plans, systems, commission terms, and documents obtained through the relationship.
25. Non-Circumvention of the Platform
The supplier must not use customer data obtained exclusively through SIQ PETRA to directly and systematically encourage those customers to move current or recurring SIQ PETRA transactions outside the Platform for the purpose of avoiding commission, during the relationship and for a reasonable period thereafter as specified in the signed agreement. This restriction does not prevent the supplier from dealing independently with customers it had a pre-existing relationship with before joining SIQ PETRA.
26. Intellectual Property Indemnity
Under these Terms, the supplier will indemnify SIQ PETRA against substantiated claims arising from infringement of third-party intellectual property rights by the supplier’s product or content where the infringement results from materials or products supplied by the supplier.
27. Audit and Verification Rights
SIQ PETRA may request documents, samples, and information reasonably necessary to verify authenticity, quality, origin, licensing, and compliance, while respecting confidentiality and avoiding requests unrelated to the commercial relationship.
28. Indemnity in Favour of SIQ PETRA
To the extent permitted by law, the supplier shall indemnify SIQ PETRA against losses, amounts, judgments, and reasonable costs directly arising from: a defective or unlawful product falling within the supplier’s responsibility; misleading information or claims supplied by the supplier; counterfeiting or intellectual property infringement; a regulatory breach specific to the supplier’s product; a breach of confidentiality or customer-data obligations; fraud or falsification; or a material breach of the supplier’s warranties.
This indemnity does not cover loss independently caused by SIQ PETRA’s own fault.
29. Limitation of SIQ PETRA Liability to the Supplier
To the fullest extent permitted by law, and solely in the commercial relationship between SIQ PETRA and the supplier, SIQ PETRA is not liable for indirect losses, anticipated profits, or unrealised business opportunities, unless liability arises from fraud, intentional misconduct, or a matter that cannot legally be limited.
Where permitted by law, the signed agreement may set an appropriate financial cap on SIQ PETRA’s liability by reference to fees or commissions paid during a specified period.
30. Product Suspension
SIQ PETRA may immediately suspend or remove a product where there is reasonable concern regarding safety, authenticity, intellectual property, legal compliance, or a material volume of serious complaints, pending verification.
31. Suspension or Termination of Supplier Account
SIQ PETRA may suspend or terminate the relationship in cases of falsification, fraud, sale of counterfeit goods, misuse of customer data, repeated material breaches, or a risk to customers or the reputation of the Platform. Any amounts due will be settled after accounting for legitimate claims and lawful deductions.
32. Effect of Termination
The supplier remains responsible for orders, returns, warranties, complaints, and indemnity obligations arising from sales completed before termination. Confidentiality, data, intellectual-property, settlement, and indemnity obligations survive termination to the extent necessary.
33. Governing Law and Jurisdiction
The relationship is governed by the laws of the Hashemite Kingdom of Jordan. Unless a signed agreement provides for another lawful dispute-resolution mechanism, the competent courts of Amman shall have jurisdiction over commercial disputes between SIQ PETRA and the supplier.
34. Contact
Vendor / Legal Contact: info@siqpetra.com | +962 79 126 2026.