PAYMENT & BILLING POLICY
1. Payment Methods
SIQ PETRA accepts the payment methods displayed to the customer at checkout. Available methods may be updated from time to time according to arrangements with banks and payment service providers.
2. Currency
The currency in which prices and payments are processed is displayed clearly. If the customer’s bank or card provider converts the transaction into another currency, that provider may apply its own exchange rate or fees, which are outside SIQ PETRA’s control.
3. Authorisation to Use the Payment Method
By submitting a payment, the customer confirms that they are legally authorised to use the payment method provided and that the information used is accurate.
4. Payment Service Providers
Payment information may be processed by an independent payment service provider or bank. SIQ PETRA will generally receive the transaction status, transaction identifier, and information needed to fulfil the order, while sensitive card data remains subject to the controls of the payment provider according to the technical structure of the service.
5. Authorisations and Pending Amounts
Some transactions may appear as authorised, reserved, or pending before final settlement. Release or settlement of the amount depends on the bank and payment service provider. If an order is not finally accepted, SIQ PETRA will take the steps available to cancel or refund any amount that has come under its control, depending on the transaction status.
6. Declined Transactions
A bank or payment provider may decline a transaction for security, financial, or technical reasons. Where necessary, the customer should contact the issuer of the payment method for further information.
7. Duplicate or Unrecognised Charges
If a customer notices a duplicate or unrecognised charge associated with SIQ PETRA, they should contact us immediately with the order number, transaction date, and value. Full card numbers, CVV codes, or passwords must never be sent to us.
8. Invoicing
Invoices and financial documents are issued in accordance with applicable tax legislation and the requirements of Jordan’s National E-Invoicing System where SIQ PETRA is legally required to comply. Invoices may be electronic and made available by email, through the customer account, or by another approved method.
A receipt issued by the payment gateway is not, by itself, a substitute for a statutory tax invoice where the law requires one to be issued.
9. Taxes
Taxes and other charges are applied according to the tax treatment of the product and transaction and applicable legislation, and will be displayed to the customer where required.
10. Refunds
Refunds are governed by the Returns, Exchanges & Refunds Policy and the Cancellation Policy. SIQ PETRA initiates any refund that becomes due, while the customer’s bank or payment provider may require additional time before the amount appears in the customer’s account.
11. Bank Disputes and Chargebacks
Customers retain the right to use legitimate bank-dispute procedures where there is a genuine basis to do so. SIQ PETRA may provide order, delivery, communications, and other relevant records to the payment provider or bank, in accordance with law, to defend a valid transaction.
Fraudulent use of a chargeback to obtain both the product and the refunded payment may constitute misuse, and SIQ PETRA may take appropriate legal action.
12. Contact
Financial enquiries: info@siqpetra.com | +962 79 126 2026.