Return and refund guidance for SIQ PETRA orders.
A practical customer trust page for ecommerce readiness.
Return eligibility
Return eligibility depends on product type, condition, vendor policy, and timing after delivery.
Refund review
Refunds are reviewed after the SIQ PETRA team or vendor confirms order status, product condition, and the reason for return.
Non-returnable items
Personalized, perishable, hygiene, handmade-to-order, or custom gift products may have limited return eligibility.
Damaged items
Customers should report damaged or incorrect products quickly with order details and clear photos for review.
Corporate orders
Bulk, branded, and corporate gift orders may follow custom return/refund terms agreed before confirmation.
Processing timeline
Approved refunds are processed through the available payment method or agreed customer service process.
Need help?
For return questions, contact SIQ PETRA with your order details and photos if relevant.