SHIPPING & DELIVERY POLICY

1. Scope

This Policy explains the principles governing shipment and delivery of orders placed through SIQ PETRA within Jordan and to any international destinations made available at the time of purchase.

2. Delivery Areas

Available delivery areas will be shown during checkout. Shipping availability may vary depending on the nature of the product, destination, and any legal, customs, or operational restrictions.

3. Shipping Charges

Known shipping charges will be displayed before the order is confirmed or in the order summary. Charges may vary by destination, weight, size, order value, delivery method, and number of shipments.

4. Processing and Delivery Times

Estimated processing and delivery times are shown during checkout or in the order confirmation, depending on the product and destination. Handcrafted or personalised products may require a longer preparation period where this is clearly disclosed.

Timelines remain estimates unless expressly stated to be guaranteed, while SIQ PETRA and the relevant provider remain subject to applicable legal delivery obligations.

5. Split Shipments

An order may be divided into multiple shipments where products are held by different suppliers or warehouses. Available tracking information will be displayed or sent for each shipment where possible.

6. Address and Contact Information

The customer is responsible for entering a clear and correct delivery address and an active phone number. If an address error is discovered before shipment, the customer should contact us promptly. We cannot guarantee that an address can be changed after the parcel has been handed to the carrier.

7. Delivery Attempts and Failure to Receive

The carrier may contact the customer to coordinate delivery. If delivery fails because the recipient is unavailable, contact details are incorrect, or delivery is unjustifiably refused, the shipment may be returned and the customer may be charged the actual and reasonable costs resulting from that failure, to the extent permitted by law.

8. Inspection on Delivery

Customers are encouraged to inspect the external condition of the package at delivery. If damage is visible, it is preferable to document it with photographs, contact us immediately, and retain the packaging until verification is completed where reasonably practical.

9. Delay or Loss

If a shipment is unusually delayed, SIQ PETRA will contact the carrier to investigate. Where a shipment is confirmed lost or fulfilment becomes impossible, the matter will be handled in accordance with applicable law and the refund policy.

10. International Shipping and Customs

International orders may be subject to customs duties, taxes, or import procedures in the destination country. Unless the checkout expressly states that such charges are included, the recipient may be responsible for charges imposed by the authorities of the destination country.

Customers are responsible for checking whether importing a product into their destination is lawful where local restrictions apply. SIQ PETRA will not knowingly ship a product where it knows the shipment would be unlawful.

11. Product-Specific Restrictions

Certain products may be unavailable for international shipment or shipment to certain areas due to restrictions relating to food, liquids, personal-care items, fragile products, or goods requiring special approvals.

12. Contact

For shipping enquiries, contact info@siqpetra.com or +962 79 126 2026 and provide the order number.